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Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What are LOOK Cycle - X-Track Easy Cleats designed for? A: The LOOK Cycle - X-Track Easy Cleats are specifically designed for mountain biking, offering multidirectional release for enhanced safety.
- Q: What is the angular freedom of the X-Track Easy Cleats? A: The X-Track Easy Cleats provide an angular freedom of 6°, allowing for natural foot movement while riding.
- Q: Are these cleats suitable for beginners? A: Yes, the X-Track Easy Cleats are particularly recommended for beginners or those looking for easier disengagement from the pedals.
- Q: What pedals are compatible with the X-Track Easy Cleats? A: The X-Track Easy Cleats are compatible with LOOK's X-Track and GEO-TREKKING pedal ranges.
- Q: How much do the X-Track Easy Cleats weigh? A: The X-Track Easy Cleats weigh only 45 grams, making them lightweight and durable.
- Q: What is the release angle of the X-Track Easy Cleats? A: The release angle for the X-Track Easy Cleats is 13°, providing a safe and easy disengagement.
- Q: What materials are the X-Track Easy Cleats made from? A: The X-Track Easy Cleats are made from high-quality steel, ensuring durability and long-lasting performance.
- Q: Can these cleats be used with other brands of pedals? A: The X-Track Easy Cleats are specifically designed to be compatible with LOOK’s X-Track and GEO-TREKKING pedals and may not be compatible with other brands.
- Q: What benefits do the X-Track Easy Cleats provide for mountain biking? A: They offer multidirectional release for safety, ideal comfort for beginners, and lightweight construction for better performance.
- Q: How does LOOK ensure the quality of their products? A: LOOK has decades of experience in designing, developing, and manufacturing cycling products, focusing on innovative technologies to provide exceptional riding experiences.
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