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Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What is the maximum height of the AVOFOREST camping tent poles? A: The AVOFOREST camping tent poles can be flexibly adjusted to a maximum height of 90 inches.
- Q: How much do the AVOFOREST tent poles weigh? A: The set of AVOFOREST tent poles weighs 6.6 pounds, ensuring sturdy support during use.
- Q: What is the diameter of the AVOFOREST tent poles? A: The AVOFOREST tent poles have a diameter of 0.98 inches (25mm), which is thicker than many other options.
- Q: Can these poles be used for different types of tarps? A: Yes, the adjustable design of the AVOFOREST tent poles allows them to be used for various types of tarps and camping setups.
- Q: Are the AVOFOREST tent poles easy to carry? A: Yes, each pole section is 16.6 inches long and can be conveniently carried in a custom tote bag when not in use.
- Q: What kind of material are the AVOFOREST tent poles made from? A: The AVOFOREST tent poles are made from heavy-duty materials designed to provide solid support for tarps and tents.
- Q: Do these poles come with a lightning protection feature? A: Yes, the AVOFOREST tent poles feature a red lightning protection cap that enhances safety while maintaining an aesthetic appearance.
- Q: How do the button buckles work on the AVOFOREST tent poles? A: The button buckles allow each section of the tent poles to connect firmly, making it easy to assemble and ensuring stability during use.
- Q: What should I do if I am not satisfied with the AVOFOREST tent poles? A: If you are not satisfied for any reason, you can notify the company, and they will respond within 24 hours to address your concerns.
- Q: Are the AVOFOREST tent poles suitable for windy conditions? A: Yes, the stainless steel top of the tarp pole is designed to increase friction, providing better support for tarps in windy and rainy conditions.
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