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custom Sizes take 2 to 3 business days to manufacture
Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What are the dimensions of the ColourTree Customized Size Fence Screen? A: The ColourTree Customized Size Fence Screen measures 8 feet in height and 115 feet in length.
- Q: What material is the fence screen made of? A: The fence screen is made of 170 GSM 100% virgin (non-recycled) HDPE material, which is UV stabilized for enhanced durability.
- Q: How does the fence screen provide privacy? A: This fence screen offers a 90% visibility blockage, making it an effective solution for creating privacy around areas such as yards, patios, and swimming pools.
- Q: Is the fence screen easy to install? A: Yes, the fence screen comes with cable zip ties for easy installation on various types of fences.
- Q: What kind of warranty does the product have? A: The ColourTree fence screen comes with a limited 3-year warranty under normal usage and weather conditions.
- Q: Can the fence screen be used for purposes other than privacy? A: Yes, the screen can also be used for shading, wind blocking, and as a protective cover for gardens or construction sites.
- Q: How should I care for the fence screen? A: The fence screen requires no special maintenance and is resistant to both UV and water, allowing for easy upkeep.
- Q: What is the installation process for the grommets? A: The screen has stainless copper grommets placed evenly along the edges, ensuring secure attachment and stability in windy conditions.
- Q: Will the screen fade over time? A: The screen is treated with UV stabilized compounds, which significantly reduce the risk of fading from sun exposure.
- Q: Can I get a customized size for the fence screen? A: Yes, custom sizes are available, but they typically take 2 to 3 business days to manufacture.
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