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The up-for-anything cooler bag! Joining the legacy of our famously adventurous Trailmate Journey ice chest with all-terrain wheels, this compact (yet spacious) Trailmate softside cooler is equally as high performing, easy to transport and crafted for the great outdoors. You get a durable, weather-resistant exterior and wildly impressive ice retention thanks to its MaxCold Ultrainsulated interior - plus, a whole crew of handy adventure-friendly features.
Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What is the capacity of the Igloo Trailmate 18-Can Cooler Bag? A: The Igloo Trailmate Cooler Bag can hold up to 18 cans, making it ideal for outdoor gatherings or trips.
- Q: How does the MaxCold Ultra insulation work? A: The MaxCold Ultra insulation features 20mm HDPE foam, which helps keep food and drinks colder for extended periods, enhancing overall ice retention.
- Q: Is the cooler bag easy to transport? A: Yes, the cooler bag is designed with all-terrain wheels, making it easy to transport across various outdoor surfaces.
- Q: What materials are used in the construction of the cooler bag? A: The cooler bag features a durable exterior made from 600D coated polyester, providing resistance to dirt, sand, and water.
- Q: Can I easily access the contents of the cooler bag? A: Yes, the cooler bag has an easy-open lid with a webbing pull-tab, allowing quick access to the main compartment.
- Q: Is the cooler bag suitable for outdoor adventures? A: Absolutely! The cooler bag is crafted for the great outdoors, making it perfect for camping, picnics, and beach trips.
- Q: How do I clean and maintain the cooler bag? A: To clean the cooler bag, wipe the exterior with a damp cloth and mild soap. Allow it to air dry completely before storing.
- Q: What are the dimensions of the cooler bag when packed? A: The specific packed dimensions of the cooler bag are not provided, but it is designed to be compact yet spacious for easy packing.
- Q: Is the Igloo Trailmate Cooler Bag waterproof? A: While the cooler bag is water-resistant due to its coated polyester material, it is not completely waterproof, so avoid submerging it in water.
- Q: Can I use the cooler bag for hot items as well? A: The cooler bag is primarily designed for cold storage, and while it may retain some heat, it is not intended for hot items.
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