Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What is included in the Zipoute Snorkel Set? A: The Zipoute Snorkel Set includes a dry top snorkel, adjustable mask, and a pair of fins, providing all essential gear for snorkeling.
- Q: Is this snorkeling gear suitable for beginners? A: Yes, this snorkeling gear is designed for both beginners and experienced snorkelers, featuring an adjustable mask and anti-fog lens for ease of use.
- Q: What material is the snorkel set made from? A: The snorkel set is primarily made from high-quality plastic, ensuring durability and resistance to wear during use.
- Q: Can the mask fit different face shapes? A: Yes, the mask features adjustable straps that allow it to fit various face shapes and sizes comfortably.
- Q: How does the anti-fog feature work? A: The anti-fog feature is achieved through a special lens coating that minimizes fogging, ensuring clear vision while snorkeling.
- Q: Is the snorkel set suitable for scuba diving? A: While primarily designed for snorkeling, this set can also be used for shallow scuba diving, but it's best suited for snorkeling activities.
- Q: What is the maximum depth suitable for this snorkel set? A: This snorkel set is designed for surface snorkeling and is not intended for deep diving; it performs best in shallow waters.
- Q: How do I clean and maintain the snorkel set? A: Rinse the snorkel set with fresh water after each use, and store it in a cool, dry place to maintain its condition and prevent damage.
- Q: Is the snorkel compatible with other diving gear? A: The snorkel can be used with most standard diving masks and fins, but for optimal performance, it’s best to use it with the included equipment.
- Q: What age group is this snorkeling set designed for? A: The Zipoute Snorkel Set is designed for adults, but it's suitable for older teens with appropriate adjustments.
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