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Promate is known for the designing, manufacturing, and distributing state-of-the art diving equipment. The Ocean Owl is Ideal for larger faces and features an extra wide and long lens providing an incredible field of view. Quick Release Swivel Buckle - allowing easy removal of strap and inclinations in various angles. A crystal, liquid silicone injected skirt and strap is included.
Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What sizes is the Promate Ocean Owl Mask suitable for? A: The Promate Ocean Owl Mask is designed specifically for larger faces, with a face seal size of W4 5/8 * H4, ensuring a comfortable fit.
- Q: What material is the mask made of? A: The Promate Ocean Owl Mask features a crystal, liquid silicone injected skirt and strap, providing flexibility and comfort for users.
- Q: Does the mask have safety features? A: Yes, the mask is made with tempered glass for safety, which also enhances visibility and durability.
- Q: What is the benefit of the quick release swivel buckle? A: The quick release swivel buckle allows for easy removal of the strap and adjustments to various angles, making it convenient for divers.
- Q: How does the lens design affect visibility? A: The mask has an extra wide and long lens design, providing an incredible field of view, which is beneficial for divers to see their surroundings clearly.
- Q: Is the Promate Ocean Owl Mask suitable for snorkeling? A: While primarily designed for scuba diving, the Promate Ocean Owl Mask can also be used for snorkeling, especially for those with larger faces.
- Q: How should I care for my diving mask? A: To maintain your diving mask, rinse it with fresh water after each use, avoid exposure to direct sunlight for extended periods, and store it in a protective case.
- Q: What is the weight of the mask? A: The exact weight of the Promate Ocean Owl Mask is not specified, but it is designed to be lightweight and comfortable for extended use.
- Q: Can the mask be adjusted for a better fit? A: Yes, the Promate Ocean Owl Mask comes with an adjustable strap that allows users to customize the fit for maximum comfort and a secure seal.
- Q: Is this mask suitable for prescription lenses? A: The Promate Ocean Owl Mask does not come with the option for prescription lenses, so users may need to purchase corrective lenses separately if required.
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