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Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What is the Boncas Paddle Leash made of? A: The Boncas Paddle Leash is made of premium Nylon and Elastic Rubber, ensuring durability and flexibility.
- Q: How long is the Boncas Paddle Leash? A: The leash stretches to a length of 67 inches and retracts to 39 inches, making it suitable for most paddling activities.
- Q: Can I use the leash with fishing poles? A: Yes, the Boncas Paddle Leash is designed to secure not only kayak paddles but also fishing poles and other valuable tools.
- Q: Is the leash easy to attach and detach? A: Yes, the leash features strong Velcro that is easy to operate and remove without needing to dismantle the paddle.
- Q: Does the leash produce noise when in use? A: No, the Boncas Paddle Leash is lightweight and designed to avoid noise when it moves against the kayak.
- Q: What items are included in the package? A: The package includes 2 kayak paddle leashes, 2 lightweight carabiners, and 2 loop straps.
- Q: How does the non-slip gel feature work? A: The non-slip gel ensures that the leash securely attaches to the paddle or fishing rod, preventing it from slipping during use.
- Q: Is this product suitable for beginners? A: Yes, the Boncas Paddle Leash is user-friendly and ideal for both beginners and experienced paddlers.
- Q: How do I care for the Boncas Paddle Leash? A: To care for the leash, simply rinse it with fresh water after use and store it in a dry place to maintain its condition.
- Q: Can the leash be used in saltwater environments? A: While the leash is designed for durability, it's advisable to rinse it with fresh water after use in saltwater to prevent deterioration.
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