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Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What is the length of the Ueemph Riding Crop? A: The Ueemph Riding Crop measures 18 inches in total length, with a handle length of 4.5 inches.
- Q: What material is the paddle made from? A: The paddle is made from faux leather, which is environmentally friendly and odorless.
- Q: Is the riding crop lightweight? A: Yes, this riding crop is designed to be lightweight, making it comfortable to use.
- Q: Does the handle provide a good grip? A: Yes, the handle is designed to be anti-skidding, ensuring a secure grip during use.
- Q: How can I store the riding crop when not in use? A: The crop features a stainless steel D-ring that allows it to be hung for easy storage.
- Q: What type of packaging does the product come in? A: The Ueemph Riding Crop comes in a nice satin bag, which is convenient for concealment and storage.
- Q: Is there a satisfaction guarantee with this product? A: Yes, the product comes with a 100% satisfaction guarantee; you can email for a replacement or refund if dissatisfied.
- Q: Is this riding crop suitable for beginners? A: Yes, the Ueemph Riding Crop is suitable for beginners as well as experienced users, thanks to its comfortable design and ease of use.
- Q: Can this riding crop be used for equestrian training? A: Yes, it is designed for equestrian use, making it suitable for training and riding purposes.
- Q: How do I clean the faux leather paddle? A: To clean the faux leather paddle, simply wipe it down with a damp cloth and mild soap, then let it air dry.
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