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Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What is the Solinco Heaven Tennis Overgrip made for? A: The Solinco Heaven Tennis Overgrip is designed to provide enhanced grip and comfort for tennis players, especially in humid climates.
- Q: How does the Heaven Grip feel during use? A: The Heaven Grip has a dry feel and is highly absorbent, which helps maintain grip even in sweaty conditions.
- Q: What color is the Solinco Heaven Tennis Overgrip available in? A: The Solinco Heaven Tennis Overgrip is available in a grey color.
- Q: How many overgrips are included in the pack? A: The pack includes 12 individual overgrips, each with finishing tape.
- Q: Is the Solinco Heaven Overgrip suitable for all weather conditions? A: While it performs best in humid climates, the Heaven Overgrip can be used in various conditions but is particularly effective in maintaining grip in moisture.
- Q: Can I use the Heaven Grip for other sports besides tennis? A: The Heaven Grip is specifically designed for tennis, but it may also be suitable for other racquet sports that require a good grip.
- Q: What is the difference between the Heaven Grip and the Wonder Grip? A: The Heaven Grip is dry and highly absorbent, while the Wonder Grip is known for being soft and tacky, providing a different feel.
- Q: How do I apply the Solinco Heaven Overgrip to my racquet? A: To apply the Heaven Overgrip, remove the old grip, start at the butt of the racquet, and wrap the new grip around the handle, securing it with the provided finishing tape.
- Q: How long can I expect the Solinco Heaven Overgrip to last? A: The lifespan of the Overgrip depends on usage and conditions, but it typically lasts several matches or practice sessions before needing replacement.
- Q: Is the Solinco Heaven Overgrip easy to replace? A: Yes, the Solinco Heaven Overgrip is easy to replace, and can be done in a few minutes with basic tools.
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