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Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What age group is the HeySplash Swim Vest suitable for? A: The HeySplash Swim Vest is suitable for toddlers and kids aged 2 to 6 years old, specifically for those weighing between 20 to 50 pounds.
- Q: How does the adjustable strap work on the swim vest? A: The adjustable straps on the swim vest ensure a secure fit for chest sizes ranging from 25.5 inches to 33.1 inches, providing comfort and safety for your child while swimming.
- Q: What materials are used in the HeySplash Swim Vest? A: The swim vest is made from thickened nylon fabric with double seams and anti-fading technology, ensuring durability and resistance to wear and tear.
- Q: Is adult supervision required while using this swim vest? A: Yes, adult supervision is required at all times when using the HeySplash Swim Vest to ensure safety while your child learns to swim.
- Q: What safety features does the swim vest have? A: The swim vest features a safe buckle that can only be opened by pressing three keys simultaneously, preventing accidental release by children.
- Q: Can the swim vest help my child learn to swim? A: Yes, the flexible sleeves of the swim vest provide freedom of movement, helping to build confidence in young swimming beginners.
- Q: How should I care for the swim vest? A: To care for the swim vest, rinse it with fresh water after each use to remove chlorine or salt and allow it to air dry to maintain its quality.
- Q: What is the buoyancy capacity of the swim vest? A: The HeySplash Swim Vest is designed to support children weighing between 20 to 70 pounds, providing excellent buoyancy to keep their heads above water.
- Q: Is the swim vest suitable for use in the ocean or pool? A: Yes, the swim vest is suitable for use in both pools and at the beach, making it a versatile choice for water activities.
- Q: What is the return policy for the swim vest? A: The return policy may vary by retailer, so it is recommended to check with the specific seller for their return and exchange guidelines.
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