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Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What is the size of the alprang-us Kids Tent Fiberglass Pole Kit? A: The tent kit features fiberglass poles that are 14 inches long per section, and it comes with a total of 8 sections.
- Q: Is the tent easy to set up? A: Yes, the alprang-us Kids Tent is designed to be easy to set up, making it suitable for kids and parents alike.
- Q: Can the tent be easily transported? A: Absolutely. The tent is lightweight and portable, making it easy to carry and transport wherever you go.
- Q: What materials are used in the tent kit? A: The tent kit includes fiberglass poles, which are known for their strength and durability.
- Q: What features does the alprang-us Kids Tent offer? A: The tent is foldable, space-saving, and comes with double poles in the package for added stability.
- Q: Is this tent suitable for outdoor use? A: Yes, the alprang-us Kids Tent is designed for outdoor use, providing a fun and safe play area for kids.
- Q: How many kids can fit inside the tent? A: The tent is spacious enough to comfortably accommodate multiple kids, though the exact number can vary based on their size.
- Q: Does the tent come with any accessories? A: Yes, the package includes double poles to assist with the setup and stability of the tent.
- Q: Is the tent weather-resistant? A: While the tent is designed for outdoor use, it is advisable to use it in suitable weather conditions as it may not be fully weather-resistant.
- Q: How should I care for the tent? A: To care for the tent, ensure it is dry before packing it away and store it in a cool, dry place to prevent damage.
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