Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What is the purpose of the Big Agnes Copper Hotel HV UL2 Accessory Fly? A: The Big Agnes Copper Hotel HV UL2 Accessory Fly is designed to extend the life of your tent floor by providing an additional layer of protection against wear and tear, moisture, and dirt.
- Q: Is the Big Agnes Copper Hotel HV UL2 Accessory Fly compatible with all tent models? A: No, the Big Agnes Copper Hotel HV UL2 Accessory Fly is specifically designed to be used with the Big Agnes Copper Hotel HV UL2 tent model for optimal fit and functionality.
- Q: How does the accessory fly improve my camping experience? A: The accessory fly enhances your camping experience by safeguarding your tent floor, keeping it clean and dry, and allowing for better ventilation and weather protection.
- Q: What material is the Big Agnes Copper Hotel HV UL2 Accessory Fly made from? A: The specific material details for the Big Agnes Copper Hotel HV UL2 Accessory Fly are not provided, but it is designed to withstand various weather conditions and protect your tent.
- Q: Can I set up the accessory fly without the tent? A: The accessory fly is intended to be used in conjunction with the Big Agnes Copper Hotel HV UL2 tent for proper protection and function; it is not designed for standalone use.
- Q: How should I care for my Big Agnes Copper Hotel HV UL2 Accessory Fly? A: To care for your accessory fly, ensure it is clean and dry before storage, avoid exposure to sharp objects, and follow the manufacturer's care instructions for any specific cleaning recommendations.
- Q: Does the accessory fly provide waterproofing? A: Yes, the Big Agnes Copper Hotel HV UL2 Accessory Fly is designed to provide additional waterproofing, helping to keep your tent dry during wet weather conditions.
- Q: What are the dimensions of the Big Agnes Copper Hotel HV UL2 Accessory Fly? A: The dimensions of the Big Agnes Copper Hotel HV UL2 Accessory Fly are tailored to fit the Copper Hotel HV UL2 tent, but specific size details can be found on the product's packaging or manufacturer's website.
- Q: Is the accessory fly easy to set up? A: Yes, the Big Agnes Copper Hotel HV UL2 Accessory Fly is designed for easy setup, typically utilizing the same poles and stakes as the Copper Hotel HV UL2 tent for a quick assembly.
- Q: What should I do if my accessory fly gets damaged? A: If your Big Agnes Copper Hotel HV UL2 Accessory Fly gets damaged, check the manufacturer's warranty and repair guidelines. Minor tears can often be repaired with tent repair patches.
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