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To extend the life of your Big Agnes Fly Creek HV UL tent floor we recommend using a Big Agnes footprint - sold separately. The Big Agnes footprint also enables you to pitch a lightweight, Fast Fly shelter while leaving the tent body behind. The Fast Fly configuration requires the footprint, tent fly, poles, and stakes.
Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What is the compatibility of the Big Agnes Footprint for Fly Creek HV UL 2? A: The Big Agnes Footprint is compatible with the 2021 Fly Creek HV UL2 Solution Dye tent but is not compatible with older versions of the Fly Creek.
- Q: What are the dimensions and packed size of this footprint? A: The packed size of the Big Agnes Footprint is 7.5 x 5 x 1.5 inches, which is approximately 19 x 13 x 4 cm.
- Q: How much does the Big Agnes Footprint weigh? A: The weight of the Big Agnes Footprint is 5 ounces.
- Q: Can I use the Big Agnes Footprint with the Fast Fly setup? A: Yes, the Big Agnes Footprint is designed to be Fast Fly compatible, allowing for a quick and lightweight setup.
- Q: What material is the Big Agnes Footprint made from? A: The Big Agnes Footprint is made from nylon rip-stop, which provides durability and resistance to tearing.
- Q: Is the Big Agnes Footprint waterproof? A: While the footprint adds a layer of protection, it is recommended to check specific product details for waterproof ratings as it primarily provides ground protection.
- Q: How do I clean the Big Agnes Footprint? A: To clean the Big Agnes Footprint, wipe it down with a damp cloth and mild soap. Avoid using harsh chemicals or machine washing.
- Q: What is the purpose of using a footprint under a tent? A: A footprint helps protect the tent floor from abrasions, moisture, and dirt, extending the lifespan of the tent.
- Q: Can this footprint be used with other brands of tents? A: The Big Agnes Footprint is specifically designed for the Fly Creek HV UL2 tent and may not fit properly with tents from other brands.
- Q: Does the footprint come with stakes or guylines? A: The Big Agnes Footprint does not typically include stakes or guylines; it is recommended to use the stakes from your tent setup.
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