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Stronger, more stable, and built to withstand the harshest of conditions, the Mad House series of shelters are much more than standard tents. They are the Everest base camp dining rooms, buttoned up Black Rock City roosts, and Vedauwoo wind refuges. The Mad House series is our biggest mountaineering design. Try one as an all-season, two-room condo with plenty of space to stretch out and relax on acclimation days, or as a place to serve pancakes to the entire summit team.
Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: How many people can comfortably fit in the Big Agnes Mad House tent? A: The Big Agnes Mad House tent is designed to accommodate up to 6 people comfortably, making it ideal for group outings or family camping.
- Q: What materials are used in the construction of the Mad House tent? A: The tent features Dominico undyed polyester rip-stop fabric, which enhances tear strength and provides UV resistance, ensuring durability in harsh conditions.
- Q: Is the Mad House tent suitable for all seasons? A: Yes, the Mad House tent is designed for four-season mountaineering, offering stability and protection in various weather conditions.
- Q: Does the tent come with additional storage options? A: Yes, the tent includes two oversized 3-D bin pockets and fourteen interior mesh pockets to help keep your gear organized and off the floor.
- Q: What is the packed weight and size of the Big Agnes Mad House tent? A: The packed weight of the tent is 21 lb. 8 oz., and it packs down to dimensions of 26 x 10 x 15 inches for easy transport.
- Q: How does the ventilation work in the tent? A: The tent features two doors with mesh options for ventilation, as well as fly vents and windows that can be adjusted for airflow or complete closure.
- Q: Are there any features for added stability in windy conditions? A: Yes, the tent includes dual, equalized guylines, heavy-duty reflective lines, and color-coded webbing for enhanced stability and visibility during high winds.
- Q: Can the tent be divided into two rooms? A: Yes, the tent can be configured into two rooms using the included fabric wall for added privacy.
- Q: Is the tent easy to set up? A: Yes, the Big Agnes Mad House tent is designed for easy setup with pre-cut guy lines, tensioners, and color-coded webbing and buckles.
- Q: What kind of warranty does Big Agnes offer for the Mad House tent? A: Big Agnes typically offers a limited warranty for their tents, covering defects in materials and workmanship; please refer to the manufacturer's website for specific warranty details.
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