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At Black Diamond, its all about mountain sports. They share the same experiences that you do on rock, ice, and snow. These experiences push them to design, engineer and build the most innovative mountain gear and apparel in the world.
Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What are the key features of the Black Diamond Trail Pro Shock Trekking Poles? A: The key features include 7075 aluminum shafts with adjustable length, control shock technology for a smoother ride, SmashLock technology for quick deployment, FlickLock Pro adjustability, and soft-touch ergonomic grips with EVA foam.
- Q: Are these trekking poles suitable for hiking and backpacking? A: Yes, these trekking poles are designed for hiking, backpacking, and camping, making them suitable for various outdoor activities.
- Q: What is the weight of the Black Diamond Trail Pro Shock Trekking Poles? A: The poles are lightweight, making them easy to carry during long hikes and backpacking trips.
- Q: How do I adjust the length of the trekking poles? A: You can adjust the length using the FlickLock Pro mechanism, which allows for quick and secure adjustments.
- Q: Do these trekking poles come with a warranty? A: Yes, all Black Diamond trekking poles, including the Trail Pro Shock, come with a 2-year warranty.
- Q: What materials are used in the construction of these trekking poles? A: The poles are made from 7075 aluminum, which provides durability while remaining lightweight.
- Q: How do the shock absorbers work in these trekking poles? A: The control shock technology features an elastomer dampening system that helps absorb impact, making your hike more comfortable.
- Q: Can these poles be collapsed for easy storage? A: Yes, the SmashLock technology allows for quick collapsibility, making them easy to store in your backpack.
- Q: What is the grip material of the Black Diamond Trail Pro Shock Trekking Poles? A: The poles feature soft-touch ergonomic grips made from EVA foam, providing comfort during extended use.
- Q: Are these trekking poles suitable for all types of terrain? A: Yes, these trekking poles are versatile and can be used on various terrains, including rocky trails, flat paths, and uneven surfaces.
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