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Height of central pole: 2m high for diameter 3m tent, 2.5m high for diameter 4m tent, 3m high for diameter 5m tent and 3.5m high for diameter 6m tent. The central pole has a ring that you can hang the light. It is all a personal choice what size you go for, but as a general rule: If regularly accommodate 1 or 2 twin size mattress, a 3 meter is fine. (Please kindly note 3 meter tent cannot accommodate double size mattress) If regularly sleeping 2~3 people, and occasionally four, a 4 meter will be fine. If regularly sleeping 4+ people, or if you are planning on going on extended week long camping trips where set up time/carry weight is not such an issue, a 5 meter is better suited as it gives you that extra room. If regularly sleeping 4 people, both 4 meter and 5 meter are fine. However, on balance a 5 meter may be better suited as I would suggest that having slightly more space than you need is not a bad situation to be in. Windproof grade: the tent can be against 6 degree wind i.e. 30 miles/hours. It is not advisable to use the tent if the windstorm is heavier than 6 degrees. Maintenance: keep the tent clean and in bone-dry conditions when store it. Lifespan: The lifespan of your bell tent is very dependent upon the camping conditions and the way you look after. Air pollution, ultraviolet radiation, natural and domestic dirt, all limit the lifespan of your bell tent. In short, if you look after your tent it will look after you for many years of camping. After-sale service:We provide after-sale service for all of the products. If your tent has a manufacturing defect or is damaged in transit, please take pictures and contact us via email, so we can sort it swiftly.
Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What is the size of the Dream House Camping Bell Tent? A: The tent has a diameter of 5 meters, making it spacious enough for family camping.
- Q: Is the tent waterproof? A: Yes, the upper cover is made of 285gsm beige cotton canvas with a waterproof index of 3000mm, and the ground sheet is made of 540gsm PVC with a waterproof index of 5000mm.
- Q: How is the tent structured for stability? A: The tent is supported by a single central pole and reinforced with guy ropes and pegs around the circumference, ensuring stability even in windy conditions.
- Q: Does the tent provide good ventilation? A: Yes, it features four ventilation holes at the top and mesh screens on all windows and doors to enhance airflow.
- Q: Can the ground sheet be removed? A: Yes, the ground sheet is detachable and can be connected via zippers, making it easy to clean and maintain.
- Q: What should I do to prevent water leakage? A: To minimize leakage, use the plastic cap provided for the door pole eyelet, cover the zippers with cloth in rainy conditions, and expect slight initial leaking when the canvas is first wet.
- Q: What materials are used in the construction of the tent? A: The tent is made of durable 285gsm cotton canvas for the upper cover and 540gsm PVC for the ground sheet, along with galvanized steel tubes for the poles.
- Q: Are there windows in the tent? A: Yes, the tent includes four windows; semicircular for 3m and 4m tents, and rectangular for the 5m and 6m tents.
- Q: What accessories come with the tent? A: The tent comes with stakes and guy lines that are durable and UV-resistant.
- Q: Is it easy to set up the tent? A: Yes, the simple design with a central pole makes it straightforward to set up, especially with the provided stakes and guy lines.
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