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Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What materials are the Senston table tennis paddles made from? A: The Senston table tennis paddles are constructed from high-quality wood, ensuring durability and performance.
- Q: Are the paddles suitable for beginners? A: These paddles are best suited for intermediate to advanced players, as they are designed to improve skills in ping pong.
- Q: What comes in the complete ping pong set? A: The set includes two table tennis paddles, three star ping pong balls, and a fitted carry case for storage.
- Q: How comfortable are the paddles to hold during long gameplay? A: The paddles feature a comfortable grip with a non-slip handle, making them easy to hold for extended periods.
- Q: Can this set be used as a gift? A: Yes, the premium quality of the set makes it an excellent gift for occasions like Christmas and birthdays.
- Q: What is the quality promise for this product? A: The manufacturer offers a 100% satisfaction guarantee and encourages customers to contact them with any questions about their purchase.
- Q: Is the sponge surface beneficial for gameplay? A: Yes, the sponge surface provides great ball control, enhancing overall gameplay experience.
- Q: How should I care for my table tennis paddles? A: To maintain the paddles, store them in their carry case and keep them away from moisture and extreme temperatures.
- Q: What is the weight of the paddles? A: The specific weight of the paddles is not provided, but they are designed to be sturdy while still comfortable for gameplay.
- Q: Are replacement parts available for this set? A: Replacement parts are not specifically mentioned, but you can reach out to the manufacturer for inquiries regarding parts or additional accessories.
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