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Shock Doctor Sports is a leading manufacturer of protective and performance sports equipment. With a relentless focus on innovation and technology, its products are trusted by athletes, from youth to amateur to professional, across a growing number of sports. Shock Doctor Sports has the world's leading mouth guard product line and also provides a full continuum of superior athletic products, including core protective, compression, performance sports therapy, sports gloves (under the Cutters brand), and insoles. Its products are sold through major sporting goods retailers, independent dealers, online retailers, and health care professionals throughout the United States and around the globe.
Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What age group is the Shock Doctor Gel Max Lip Guard designed for? A: The Shock Doctor Gel Max Lip Guard is specifically designed for youth athletes, providing them with optimal protection and comfort during sports activities.
- Q: What colors are available for the Gel Max Lip Guard? A: The Gel Max Lip Guard is available in four colors: blue, black, and additional options to suit personal preferences.
- Q: How do I fit the mouthguard properly? A: To fit the Gel Max Lip Guard, submerge it in hot water for about 30 seconds, then place it in your mouth and bite down gently to mold it to your teeth. Allow it to cool before using.
- Q: Is this mouthguard suitable for braces? A: Yes, the Shock Doctor Gel Max Lip Guard is suitable for athletes with braces. It is designed to provide a protective fit over orthodontic appliances.
- Q: What materials are used in the construction of the mouthguard? A: The Gel Max Lip Guard is made from a blend of EVA, Krayton, mid-density polyethylene/polypropylene, and polyurethane, which ensures durability and comfort.
- Q: Can I use this mouthguard for multiple sports? A: Yes, the Gel Max Lip Guard is versatile and can be used for various sports that require mouth protection, including football, hockey, and lacrosse.
- Q: How do I clean the mouthguard after use? A: To clean the Gel Max Lip Guard, simply rinse it with cold water and use a mild soap if necessary. Avoid using hot water or harsh chemicals.
- Q: What makes this mouthguard different from others? A: The Shock Doctor Gel Max Lip Guard features a unique gel fit that provides superior comfort and protection compared to standard mouthguards, making it a preferred choice among athletes.
- Q: How often should I replace my mouthguard? A: It is recommended to replace your mouthguard every season or sooner if it shows signs of wear or damage to ensure optimal protection.
- Q: Does the mouthguard come with a case for storage? A: Yes, the Gel Max Lip Guard typically comes with a storage case to keep it clean and protected when not in use.
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