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Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What are the dimensions of the AWSUM Air Gymnastics Mat? A: The AWSUM Air Gymnastics Mat is available in several sizes: 10ft × 3.3ft × 4inch, 13ft, 16ft, 20ft, and 23ft.
- Q: What is the thickness of the tumbling mat? A: The tumbling mat has a thickness of 4 inches, providing ample cushioning for various activities.
- Q: Is the mat suitable for outdoor use? A: Yes, the mat is designed for wide application, including outdoor settings like parks, beaches, and backyards.
- Q: How is the mat inflated and deflated? A: The mat comes with a high-power electronic air pump, which allows for inflation and deflation in just 1 to 2 minutes.
- Q: What materials are used in the construction of the mat? A: The mat is made from durable 600D Filament Grade and eco-friendly PVC tarpaulin, ensuring both quality and safety.
- Q: Can the mat be used for activities other than gymnastics? A: Yes, it is versatile and can be used for dance training, Taekwondo, cheerleading, yoga, and more.
- Q: How should the mat be stored when not in use? A: After deflation, the mat can be easily folded into a small size for convenient storage and transport.
- Q: Does the mat come with a warranty or customer service? A: Yes, AWSUM offers excellent after-sales service and is committed to customer satisfaction.
- Q: Is the mat safe for children and beginners? A: Yes, the mat provides good elasticity and support, making it safe for children and beginners during practice.
- Q: What is the weight capacity of the mat? A: While the specific weight capacity isn't provided, the mat is designed to support various users effectively during training.
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