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Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What size trampoline mat do I need for the Sportspower BouncePro 14ft model? A: You need a trampoline mat that is 150 inches in diameter and has 72 rings for the Sportspower BouncePro 14ft model.
- Q: Does this replacement mat come with springs? A: No, the 5.5-inch springs are not included with this trampoline replacement mat.
- Q: How can I ensure I am ordering the correct replacement mat? A: Please check your old mat's size and ring count before ordering. A measurement guide is available in the product pictures.
- Q: Is this mat durable and weather-resistant? A: Yes, the mat is weather and UV resistant, and it is designed to be of higher quality than your original trampoline mat.
- Q: What warranty does this trampoline mat come with? A: The mat is backed by the TPRO warranty, which guarantees replacement or refund for any mat that fails within 12 months of purchase.
- Q: Where is the manufacturer located? A: Trampoline Pro is a USA-based company located in North Salt Lake, Utah.
- Q: How can I contact customer service for assistance? A: You can call or message customer service, and they will respond within 24 hours.
- Q: Does this mat meet safety standards? A: Yes, all Trampoline Pro replacement parts meet or exceed ASTM trampoline safety standards.
- Q: What should I do if my mat doesn't fit? A: If the mat does not fit, please ensure that you have checked your measurements against the provided guidelines before ordering.
- Q: Can I use this mat on any trampoline frame? A: This mat is specifically designed for 14ft round frames that require a 150-inch mat with 72 rings.
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