RETURN & REFUND POLICY

At Onlinesportsmall, we want you to be completely satisfied with your purchase. To ensure transparency and trust, we have outlined our return and refund process below. Our Customer Support team is available 24/7 to assist you with any questions.

1. Return Window

You have 15 days from the date of delivery to request a return. All returns require a valid Return Authorization (RA) number. To request an RA number, contact our 24/7 support at support@onlinesportsmall.com.

2. Return Conditions

To be eligible for a refund, items must meet the following criteria:

• Original Packaging: Items must be in their original, intact manufacturer’s packaging.

• Condition: Items must be free of any damage (scratches, dents, or signs of tampering).

• Security Seals: All factory seals must be unbroken.

3. Return Shipping Costs

• Defective or Damaged Items: If your product arrives damaged, defective, or is the incorrect item, Onlinesportsmall will cover all return shipping costs.

• Change of Mind: For all other returns (customer remorse or "change of mind"), the customer is responsible for the cost of return shipping.

4. Restocking Fees

For returns that are not due to damage or defect (e.g., buyer's remorse), a restocking fee of 25% of the item's purchase price will be deducted from your final refund. This fee helps us cover the costs associated with processing and inspecting returned goods.

5. Refund Process

Once your return is received and inspected (usually within 15 business days):

• We will notify you of the approval or rejection of your refund.

• Approved refunds will be processed back to your original method of payment within 5–7 business days.

6. Order Cancellations

You may cancel your order within 2 hours of placement. After 2 hours, the order may have already entered our fulfillment process with our manufacturing partners and cannot be guaranteed for cancellation.

7. Contact Us & Return Address

All returns must be shipped to our central hub unless otherwise instructed in your RA email:

Ami Ventures Inc (dba Onlinesportsmall) 14932 Kuykendahl Road, Houston, TX 77090
Phone: +1 832-344-5453 (Available 24/7)
Email: support@onlinesportsmall.com