IMPACT FOAM PROTECTION:Safety is at the core of our basketball hoop design, especially for younger players.We
Shipping & Delivery Policy
At Onlinesportsmall, we are dedicated to getting your home and kitchen essentials to you as quickly as possible. To ensure the highest quality and best pricing, we work directly with our manufacturing partners to ship products efficiently from our network of fulfillment centers, including our primary hub in Houston, Texas.
Because your convenience is our priority, our Customer Support Team is available 24/7 to assist you with any shipping inquiries.
1. Shipping Destinations & Cost
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Cost: We offer Free Shipping on all orders across the Continental United States.
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Restrictions: We do not ship to P.O. Boxes, APO/FPO addresses, or international destinations at this time.
2. Order Processing & Transit Times
Our fulfillment centers operate six days a week (Monday through Saturday) to process and dispatch your orders.
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Order Cut-off Time: 2:00 PM (CST) – Monday to Saturday.
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Handling Time: 1–3 Business Days (Monday – Saturday).
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Transit Time: 3–5 Business Days (Monday – Friday).
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Total Delivery Time: 4–8 Business Days.
3. Strategic Fulfillment & Carriers
By working directly with our manufacturing partners, we optimize our logistics to reduce transit distances. We utilize reliable carriers such as UPS, FedEx, and USPS.
4. Order Tracking
A shipping confirmation email with a tracking number will be sent as soon as your order is dispatched. Please allow up to 24 hours for the carrier’s tracking link to reflect the status of your package. You can also contact our 24/7 support team for real-time updates.
5. Missing or Damaged Items
If your package is marked as delivered but you cannot find it, or if it arrives damaged, please notify us within 48 hours. Our 24/7 support team is ready to help coordinate replacements or resolutions immediately.
6. Business Contact Details
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Legal Entity: Ami Ventures Inc (dba Onlinesportsmall)
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Physical Address: 14932 Kuykendahl Road, Houston, TX 77090
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Customer Support: Available 24/7, 365 Days a Year
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Phone: +1 832-344-5453
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Email: support@onlinesportsmall.com
Frequently Asked Questions
- Q: What are the dimensions of the basketball hoop? A: The basketball hoop has a height of approximately eleven point eight one inches, a width of eleven point eight one inches, and a length of seventy point eight seven inches.
- Q: What materials are used in this basketball hoop? A: The basketball hoop is made of high-quality rust-resistant steel and features a tempered glass backboard for durability and impact resistance.
- Q: Is the basketball hoop adjustable? A: Yes, the basketball hoop is adjustable between eight and ten feet, accommodating players of various heights and skill levels.
- Q: How do I install the basketball hoop? A: Installation can be done using either expansion bolts or embedded parts, allowing for setup on different surfaces like grass or concrete.
- Q: What is the weight of the basketball hoop? A: The weight specifics are not provided, but the hoop is designed to be sturdy and stable for intense play.
- Q: How do I adjust the height of the basketball hoop? A: The height can be adjusted using an easy-to-use mechanism that allows you to quickly change and securely lock the height at different levels.
- Q: What safety features does this basketball hoop have? A: The hoop features an anti-collision foam layer at the base, designed to absorb shock and minimize injury risks during play.
- Q: Can I relocate the basketball hoop after installation? A: Yes, the basketball hoop is designed to be relocatable, allowing you to unbolt and move it as needed without compromising its stability.
- Q: Is the backboard shatterproof? A: Yes, the basketball hoop includes a shatterproof tempered glass backboard, ensuring durability and maintaining its shape even with powerful dunks.
- Q: What colors are available for the basketball hoop? A: The basketball hoop is available in black, providing a sleek and modern look for any outdoor or indoor setup.
- Q: How do I clean the basketball hoop? A: To maintain the hoop, simply wipe it down with a damp cloth and mild soap, avoiding harsh chemicals that could damage the materials.
- Q: Is the basketball hoop safe for children? A: Yes, the basketball hoop is designed with safety in mind, featuring foam protection to minimize risks during play, making it suitable for children.
- Q: What if the basketball hoop arrives damaged? A: If the basketball hoop arrives damaged, you should contact customer support immediately for assistance with returns or replacements.
- Q: Is there a warranty on the basketball hoop? A: Yes, the basketball hoop typically comes with a warranty; please check the manufacturer's details for specific terms.
- Q: How should I store the basketball hoop during winter? A: For winter storage, it is recommended to disassemble the hoop and store it in a dry place to prevent damage from snow and ice.
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