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Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What are the dimensions of the spikes? A: The spikes are 1/4 inch in size, ideal for sprint sports and short running shoes.
- Q: What materials are the spikes made of? A: These spikes are made of hard steel, providing durability and strength for competitive use.
- Q: Can these spikes be used for cross-country running? A: Yes, these spikes are designed for both track and cross-country running, offering versatility for athletes.
- Q: How many spikes are included in the package? A: The package includes 20 spikes, sufficient for multiple pairs of shoes.
- Q: Do I need a special tool to install the spikes? A: Yes, a spike wrench is included in the package to help you easily install and remove the spikes.
- Q: Are these spikes suitable for all types of running shoes? A: These spikes are specifically designed for sprint sports and short running shoes; they may not fit all shoe types.
- Q: How do I care for my spikes to ensure longevity? A: To maintain the spikes, store them in a dry place and regularly check for any damage before use.
- Q: Can I use these spikes on turf or grass surfaces? A: These spikes are primarily designed for track and cross-country surfaces; using them on turf or grass may not provide optimal performance.
- Q: What color are the spikes? A: The spikes come in a black and silver color combination.
- Q: Are these spikes competition-approved? A: These spikes are generally suitable for training and competition; however, please check specific event regulations for compliance.
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