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Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What is the size of the KAAYEE Engraved Basketball? A: The KAAYEE Engraved Basketball is an official size basketball, measuring 29.5 inches in diameter.
- Q: What makes this basketball a good gift for my son? A: This basketball features a meaningful message engraved on it, making it a thoughtful gift for occasions like birthdays, graduations, or Christmas.
- Q: What does the package include when I purchase this basketball? A: The package includes the basketball, a string bag, a gym bag, an inflation needle, and a basketball pump.
- Q: Is the basketball suitable for indoor and outdoor play? A: Yes, the basketball is designed for both indoor and outdoor play, made with moisture-absorbing material for superior grip.
- Q: What is the recommended inflation level for this basketball? A: The recommended inflation level for the KAAYEE Engraved Basketball is between 7 to 9 psi.
- Q: How durable is the KAAYEE Engraved Basketball? A: This basketball is made from high-quality rubber material, ensuring it can withstand wear and tear during play.
- Q: Can this basketball help improve my son's skills? A: Yes, its all-surface cover and deep channel construction enhance grip and control, making it suitable for youth players to practice dribbling and shooting.
- Q: What should I do if I encounter an issue with the basketball? A: If you have any issues with the product, KAAYEE encourages you to contact their customer service for assistance.
- Q: Is the basketball shipped inflated? A: No, the basketball is shipped deflated and comes with a pump to inflate it to the recommended level.
- Q: What type of material is used in this basketball? A: The basketball is made from high-quality rubber, designed for durability and a good grip.
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