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Heated mitten gloves
Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: How long do the batteries last in the heated mittens? A: The 7.4V 2200mAh rechargeable Li-ion batteries provide up to 6.5 hours of heating on the low setting, 4.5 hours on medium, and 2.5 hours on high.
- Q: Are the heated mittens waterproof? A: Yes, the heated mittens are made of polyester with a water-resistant coating, making them suitable for use in rain and snow.
- Q: Can I use my smartphone while wearing these gloves? A: Yes, the mittens feature touchscreen material on the thumbs, allowing you to operate your smart devices without removing them.
- Q: What activities are these heated mittens suitable for? A: These mittens are designed for various winter outdoor activities, including skiing, snowboarding, hiking, camping, and more.
- Q: How do I care for the heated mittens? A: To maintain the mittens, avoid machine washing. Instead, spot clean with a damp cloth and allow them to air dry.
- Q: Are the mittens adjustable for a better fit? A: Yes, the heated mittens have a buckle at the wrist that allows you to easily adjust for a more comfortable fit.
- Q: What type of heating elements do the mittens use? A: The mittens feature reinforced heating elements that are designed to maximize and evenly distribute heat across the hands.
- Q: Will the mittens keep my thumbs warm? A: Yes, the mittens have double-turn wiring in the thumbs to ensure they receive adequate warmth.
- Q: What materials are the mittens made of? A: The mittens are primarily made of polyester, with a reinforced palm area for durability and added comfort.
- Q: How do I charge the batteries for the heated mittens? A: The mittens come with a charging kit for the batteries. Simply connect the batteries to the charger and plug it into a power outlet.
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