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Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What are the heating options available for the Karecel Rechargeable Hand Warmer? A: The Karecel Rechargeable Hand Warmer offers three different heat settings: 104~113℉ (40~45℃), 113~122℉ (45~50℃), and 122~131℉ (50~55℃). You can easily adjust the temperature to your preference.
- Q: How long does the hand warmer last on a single charge? A: This hand warmer can last up to 11 hours on a single charge, depending on the heat setting used.
- Q: Is the Karecel hand warmer safe to use? A: Yes, it features a built-in intelligent protection system that safeguards against power on, short circuits, and overloads, ensuring a secure and safe user experience.
- Q: Can the hand warmer also charge my phone or other devices? A: Yes, the Karecel hand warmer doubles as a power bank with a 5200mAh capacity, allowing it to charge mainstream digital devices via USB.
- Q: What materials is the hand warmer made of? A: The hand warmer is made from premium aluminum and ABS materials, making it durable and eco-friendly.
- Q: Is the hand warmer portable? A: Absolutely! Its compact design makes it easy to carry in your pocket or bag, making it ideal for outdoor activities such as camping, hiking, or skiing.
- Q: How do I know when the hand warmer is fully charged? A: The hand warmer has three indicator lights that inform you of the remaining battery and heating status.
- Q: Can I use the hand warmer while it's charging? A: It is recommended to use the hand warmer only when it is fully charged for optimal performance and safety.
- Q: Is there a warranty or satisfaction guarantee? A: Yes, if you are unsatisfied with the product for any reason, you can contact the seller, who will work to ensure you are 100% satisfied.
- Q: What is the best way to care for the hand warmer? A: To ensure longevity, keep the hand warmer clean and store it in a dry place. Avoid exposing it to extreme temperatures or moisture.
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