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Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What features make the Bikeroo Wide Cruiser Saddle comfortable? A: The Bikeroo Wide Cruiser Saddle features memory foam cushioning, steel spring and elastomer suspension systems, which provide comfort for both indoor and outdoor biking. These elements work together to support your individual curves and help distribute pressure evenly.
- Q: Is the Bikeroo Wide Cruiser Saddle easy to install? A: Yes, the saddle comes with all necessary tools for installation, including hex keys, a multi-hole bicycle wrench, a seat adapter, and easy-to-follow instructions.
- Q: What types of bicycles is this saddle compatible with? A: The Bikeroo Wide Cruiser Saddle is designed to fit a variety of bike types, including city, MTB mountain, commuter, ebike, indoor stationary, and road bikes. It features a universal mount for easy compatibility.
- Q: Can I adjust the angle of the saddle? A: Yes, the saddle can be adjusted for slight variations in tilt, allowing you to customize it according to your preferred sitting posture.
- Q: What materials are used in the Bikeroo Wide Cruiser Saddle? A: The saddle is constructed with elastomer springs for suspension, high-quality faux leather for the outer covering, and memory foam for cushioning.
- Q: How does the suspension system work? A: The saddle features two types of suspension: elastomer for stationary rides with minimal bounce and steel springs for absorbing shocks on rough terrains, making it versatile for different riding environments.
- Q: What sizes are available for the Bikeroo Wide Cruiser Saddle? A: The solid saddle measures 10.2" x 10.2" while the black cutaway model measures 10.2" x 9.5", both designed for a universal fit.
- Q: Is this saddle suitable for vegan cyclists? A: Yes, the Bikeroo Wide Cruiser Saddle is made with faux leather, making it a suitable option for vegan cyclists.
- Q: Will this saddle help prevent soreness during rides? A: The wider size and effective suspension systems of the Bikeroo saddle are designed to evenly distribute pressure, helping to reduce soreness during longer rides.
- Q: What color options are available for this saddle? A: The saddle is available in white, brown, vintage brown, and black with white stitching. The cutaway model is exclusively available in black.
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