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Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What material is the YuPinDiZu Camping Tent Rod Holder made from? A: The YuPinDiZu Camping Tent Rod Holder is made of high hardness steel, which ensures it is rust-resistant and durable for long-term use.
- Q: How do I install the tent rod holders? A: To install the tent rod holders, simply attach the support to the ground, place the tent pole on the retaining leg, and tighten the nut for a secure fit.
- Q: What is the size of the tent pole holder? A: The tent pole holder measures 3.9x2.6 inches (100mmx65mm) and is designed to accommodate most standard tent poles.
- Q: Are the stakes included with the tent rod holders? A: No, the package includes 4 tent pole stands, but stakes are not included.
- Q: Can these holders fit all tent poles? A: The tent pole holders feature an adjustable elastic design that fits most tent poles with a fixed bracket diameter of 1.34 inches (34mm).
- Q: How do these holders help in windy conditions? A: The tent rod holders are designed to prevent the tent from being blown over by strong winds, providing stability and safety during use.
- Q: Is the installation process easy for beginners? A: Yes, the tent rod holders are easy to install, making them user-friendly even for beginners. Simply follow the provided instructions for a quick setup.
- Q: How many holders come in a package? A: Each package includes 4 tent pole stands.
- Q: What are the benefits of the double nut design? A: The double nut design of the tent pole holder enhances stability and prevents sliding, ensuring that the tent remains securely in place.
- Q: Can I use these holders for activities other than camping? A: Yes, the YuPinDiZu tent rod holders are versatile and can also be used for fishing, hiking, and other outdoor activities where a tent or shelter is needed.
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