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Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What sizes are available for the Pawtitas padded dog leash? A: The Pawtitas padded dog leash is available in two sizes: Medium and Large, with a width of 1 inch, making it suitable for medium to large dog breeds.
- Q: What materials are used in the construction of this dog leash? A: The leash is constructed from a single piece of rip-stop nylon, which enhances durability and strength, along with neoprene padding for added comfort.
- Q: Is this leash suitable for large dog breeds? A: Yes, the leash is designed for medium and large dog breeds, including Border Collies, German Shepherds, and Golden Retrievers, among others.
- Q: How does the reflective feature work on the leash? A: The reflective properties of the leash are designed to reflect ambient light in low-light conditions, providing maximum visibility for safety during night walks.
- Q: Can this leash be used for training purposes? A: Yes, the Pawtitas padded dog leash is suitable for training purposes and is designed to provide comfort and control during training sessions.
- Q: Is the leash chew-proof? A: While the leash is durable, it is not chew-proof. It is recommended not to leave your dog unattended with the leash.
- Q: What care instructions should I follow for this dog leash? A: To maintain the leash, regularly inspect it for wear and tear, and clean it with a damp cloth if necessary. Avoid exposing it to harsh chemicals.
- Q: Does the leash offer any additional comfort features? A: Yes, the leash features a neoprene padded handle for enhanced comfort during use, especially on longer walks.
- Q: What breeds are best suited for this leash? A: The leash is ideal for medium to large dog breeds, including but not limited to Boxer, Basset Hound, Rottweiler, and Labrador Retriever.
- Q: What colors are available for the Pawtitas leash? A: The Pawtitas leash is available in a Camo Green color, which is stylish and suitable for outdoor activities.
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