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Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What age group is the Wemfg Kids Protective Gear Set suitable for? A: The Wemfg Kids Protective Gear Set is suitable for children aged 7-13 years.
- Q: What is included in the protective gear set? A: The set includes 2 knee pads, 2 elbow pads, 2 wrist pads, and a collecting handbag for convenient storage.
- Q: Are the protective pads adjustable? A: Yes, the protective pads feature adjustable Velcro straps that allow for a comfortable and secure fit.
- Q: What materials are the knee and elbow pads made from? A: The pads are made from a high-hardness PVC shell for protection and soft sponge material for comfort.
- Q: Is this gear suitable for activities other than skating? A: Yes, this protective gear is suitable for various activities such as cycling, skateboarding, rollerblading, and more.
- Q: How do I clean the protective gear? A: It is recommended to wipe the protective gear with a damp cloth and mild soap. Avoid submerging them in water.
- Q: What is the weight range for the medium size? A: The medium size is suitable for children weighing between 55-99 lbs (25-45 kg).
- Q: Is there a warranty for this product? A: Yes, the Wemfg Kids Protective Gear Set comes with a 1-year warranty for replacement or refund.
- Q: Can this gear be used as a gift? A: Absolutely, this protective gear set makes a great gift for occasions like Christmas, birthdays, and Children's Day.
- Q: What should I do if I am not satisfied with the product? A: If you are not satisfied, you can contact customer service, and they will respond within 24 hours to assist you.
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