Shipping & Delivery Policy
At Onlinesportsmall, we are dedicated to getting your home and kitchen essentials to you as quickly as possible. To ensure the highest quality and best pricing, we work directly with our manufacturing partners to ship products efficiently from our network of fulfillment centers, including our primary hub in Houston, Texas.
Because your convenience is our priority, our Customer Support Team is available 24/7 to assist you with any shipping inquiries.
1. Shipping Destinations & Cost
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Cost: We offer Free Shipping on all orders across the Continental United States.
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Restrictions: We do not ship to P.O. Boxes, APO/FPO addresses, or international destinations at this time.
2. Order Processing & Transit Times
Our fulfillment centers operate six days a week (Monday through Saturday) to process and dispatch your orders.
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Order Cut-off Time: 2:00 PM (CST) – Monday to Saturday.
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Handling Time: 1–3 Business Days (Monday – Saturday).
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Transit Time: 3–5 Business Days (Monday – Friday).
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Total Delivery Time: 4–8 Business Days.
3. Strategic Fulfillment & Carriers
By working directly with our manufacturing partners, we optimize our logistics to reduce transit distances. We utilize reliable carriers such as UPS, FedEx, and USPS.
4. Order Tracking
A shipping confirmation email with a tracking number will be sent as soon as your order is dispatched. Please allow up to 24 hours for the carrier’s tracking link to reflect the status of your package. You can also contact our 24/7 support team for real-time updates.
5. Missing or Damaged Items
If your package is marked as delivered but you cannot find it, or if it arrives damaged, please notify us within 48 hours. Our 24/7 support team is ready to help coordinate replacements or resolutions immediately.
6. Business Contact Details
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Legal Entity: Ami Ventures Inc (dba Onlinesportsmall)
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Physical Address: 14932 Kuykendahl Road, Houston, TX 77090
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Customer Support: Available 24/7, 365 Days a Year
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Phone: +1 832-344-5453
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Email: support@onlinesportsmall.com
Frequently Asked Questions
- Q: How long does the battery last on the RTDEP Foot Warmer? A: The RTDEP Foot Warmer features a 5000mAh high-performance battery, providing up to 8 hours of usage on a single charge. In High Gear, you can expect 3.5 to 5.5 hours of warmth, and in Medium Gear, it lasts approximately 4 to 6 hours.
- Q: What are the heating zones in these heated slippers? A: These heated slippers come with independent double switch controls that allow you to manage two different heating zones separately, providing customized warmth for your feet.
- Q: Are the RTDEP Foot Warmers safe to use? A: Yes, the RTDEP Foot Warmers operate on a low working voltage of 5V, which is much lower than the safe voltage of 36V, ensuring safety from electric shock during use.
- Q: Can I use these slippers outdoors? A: Yes, the RTDEP Foot Warmers are designed with a thickened rubber outsole that makes them firm and suitable for outdoor use, ensuring safe walking in various conditions.
- Q: What materials are used in the construction of these heated slippers? A: The slippers are made with slow rebound memory foam for comfort and a non-slip rubber sole for safety, ensuring both softness and sturdiness.
- Q: Are these heated slippers machine washable? A: It is recommended to avoid machine washing these heated slippers. Instead, clean them gently with a damp cloth to maintain their functionality and prolong their lifespan.
- Q: What is the ideal use case for these heated slippers? A: The RTDEP Foot Warmers are ideal for cold weather, making them perfect for individuals who often feel cold, such as the elderly or those living in colder climates.
- Q: What is included in the purchase of the RTDEP Foot Warmers? A: When you purchase the RTDEP Foot Warmer, you will receive the heated slippers along with the battery and user instructions. A one-year warranty is also included.
- Q: Can I adjust the heating levels? A: Yes, the slippers feature independent up and down switch control, allowing you to choose different heating levels for personalized comfort.
- Q: Is there a return policy if I'm not satisfied with the product? A: Yes, if you have any quality concerns within 60 days of your purchase, you can return the product for a refund or request a replacement.
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