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Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What age group are these roller skates suitable for? A: These roller skates are designed for big kids aged 7 to 10 years old.
- Q: How do the adjustable sizes work? A: The roller skates can be adjusted to four different sizes easily by pressing a button, allowing them to grow with your child.
- Q: Are the wheels of these skates safe for indoor use? A: Yes, the wheels are self-powered and safe for both indoor and outdoor use, providing a smooth skating experience.
- Q: What makes the wheels flash? A: The wheels are designed to glow and flash while skating, creating a fun visual effect without the need for batteries.
- Q: How does the safety protection feature work? A: The skates include a safety ratchet buckle, power strap, and laces to ensure a secure fit and prevent slipping.
- Q: What type of bearings do the skates have? A: These roller skates are equipped with ABEC-7 bearings for a smooth and efficient ride.
- Q: Can these skates help improve my child's balance? A: Yes, using roller skates can help develop a child's balance and coordination skills.
- Q: What kind of braking system do these skates use? A: The skates come with upgraded brakes that allow the child to stop safely when needed.
- Q: What materials are the skates made from? A: The skates feature a durable upper design and high-quality PU flash wheels, though specific material details are not provided.
- Q: Are these skates suitable for gifts? A: Absolutely, these roller skates make a great birthday or holiday gift for children.
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