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Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What age range are these roller skates suitable for? A: These roller skates are designed for little kids aged 4 to 7 years old.
- Q: How do I adjust the size of the skates? A: The skates can be easily adjusted to four different sizes by using the adjustment button, allowing them to grow with your child.
- Q: Do the wheels require batteries to light up? A: No, the wheels are self-powered and do not require batteries to produce their colorful lights.
- Q: What safety features do these roller skates have? A: The skates include a safety ratchet buckle, power strap, and laces for secure fastening, as well as upgraded brakes to help your child stop safely.
- Q: Are these skates suitable for indoor and outdoor use? A: Yes, these roller skates are designed for both indoor and outdoor use, making them versatile for different skating environments.
- Q: How do I care for the roller skates? A: To care for the skates, wipe them clean after use, check the wheels and brakes regularly, and store them in a dry place.
- Q: What materials are used in the construction of the skates? A: The skates feature high-quality components including PU flash wheels and ABEC-7 bearings for a smooth skating experience.
- Q: Can these skates help improve my child's balance? A: Yes, using roller skates can help develop your child's balance and coordination skills while having fun.
- Q: Are these skates good for beginners? A: Absolutely! These skates are ideal for beginners, providing a safe and enjoyable way for kids to learn how to skate.
- Q: What makes the design of these skates unique? A: The skates feature a butterfly design on the upper part, with a colorful pattern that lights up, making them visually appealing to kids.
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