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Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What age group are these roller skates suitable for? A: These roller skates are designed for teenagers and youth aged 10 to 12 years old.
- Q: Are the roller skates adjustable in size? A: Yes, the Nattork roller skates can be easily adjusted to four different sizes, allowing them to grow with your child.
- Q: Do the wheels light up? A: Yes, the roller skates feature flashing wheels that light up while skating, providing a fun and exciting experience.
- Q: What safety features do these roller skates have? A: The skates include a safety ratchet buckle, power strap, laces up closure system, and upgraded brakes for enhanced safety.
- Q: Are the wheels powered by batteries? A: No, the flashing wheels are self-powered and do not require batteries.
- Q: Can these skates be used indoors and outdoors? A: Yes, the roller skates are suitable for both indoor and outdoor use.
- Q: What is the material of the roller skates? A: The specific material details are not provided, but the skates feature high-quality components for a smooth skating experience.
- Q: How do I care for the roller skates? A: To care for the roller skates, clean them regularly, check for any loose parts, and store them in a dry place when not in use.
- Q: What type of bearings do these roller skates have? A: The roller skates are equipped with mute ABEC-7 bearings for a smooth and quiet ride.
- Q: Are these skates suitable as a gift? A: Yes, these roller skates make a great birthday or holiday gift for kids, promoting fun and exercise.
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