Trekking poles are simple to use and provide support for hikers, walkers, and backpackers of all ages Whether youre crossing flat surfaces or probing uncertain terrain, they can provide stability, relieve pressure from your body, and also help to establish and maintain a consistent rhythm and increase speed Trekking poles can help to reduce impact over time and prolong your bodys capabilities For first time users, trekking poles may not be as intuitive as one might hope
Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What are the main materials used in the Cascade Mountain Tech Trekking Poles? A: The Cascade Mountain Tech Trekking Poles are primarily made from carbon fiber, which provides a lightweight yet durable construction.
- Q: How do I adjust the height of the trekking poles? A: The trekking poles feature quick adjustable locks that allow for easy height adjustments. Simply loosen the lock, adjust to the desired height, and then tighten the lock to secure.
- Q: Are these trekking poles suitable for both hiking and walking? A: Yes, these trekking poles are designed for both hiking and walking, making them versatile for various outdoor activities.
- Q: What is the weight of the trekking poles? A: The exact weight can vary slightly, but each pole typically weighs around 7 ounces, making them lightweight and easy to carry.
- Q: Can these poles be used by people of different heights? A: Yes, the adjustable feature allows users of various heights to comfortably use the poles, accommodating a wide range of users.
- Q: Do the trekking poles come with any accessories? A: The trekking poles may come with rubber tips for different terrains and possibly a carrying bag, but specific accessories can vary by package.
- Q: How should I care for my carbon fiber trekking poles? A: To care for your carbon fiber trekking poles, store them in a dry place, avoid exposing them to extreme temperatures, and clean them with a damp cloth after use to remove dirt or debris.
- Q: What is the warranty period for these trekking poles? A: The warranty period can vary by retailer, but typically, Cascade Mountain Tech offers a limited warranty against manufacturing defects. Always check the specific warranty details at the time of purchase.
- Q: Are the trekking poles suitable for heavy users? A: Yes, these trekking poles are designed to support a significant amount of weight, but it's advisable to check the manufacturer's specifications for maximum weight limits.
- Q: Do the trekking poles have a comfortable grip? A: Yes, the trekking poles are designed with ergonomic grips to provide comfort during extended use, which helps reduce hand fatigue.
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