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Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What is the weight capacity of the Climbing Net for Kids? A: The Climbing Net has a weight capacity of over 600 lbs, making it suitable for both kids and adults.
- Q: Is the Climbing Net easy to set up? A: Yes, the Climbing Net can be set up in minutes and includes 5 carabiner hooks for easy attachment to various playground equipment.
- Q: What materials are used in the Climbing Net? A: The Climbing Net is made from a durable polyester material, designed to be abrasion-resistant and long-lasting.
- Q: Can this Climbing Net be used indoors? A: Yes, the Climbing Net is suitable for both indoor and outdoor use, making it versatile for different play environments.
- Q: What are the dimensions of the Climbing Net? A: The Climbing Net measures 6.3 x 4.9 feet, providing ample space for climbing activities.
- Q: Is adult supervision recommended while using the Climbing Net? A: Yes, adult supervision is advised to ensure safety while children are using the Climbing Net.
- Q: What colors does the Climbing Net come in? A: The Climbing Net features a vibrant blue and orange color scheme, designed to attract kids and encourage outdoor activity.
- Q: Can the Climbing Net be attached to a treehouse? A: Yes, the Climbing Net can be easily attached to treehouses, jungle gyms, swing sets, and other compatible playground equipment.
- Q: How does the Climbing Net promote physical activity for kids? A: The Climbing Net encourages kids to climb and play actively, helping to improve their strength, agility, and confidence while reducing screen time.
- Q: Is the Climbing Net weather-resistant? A: Yes, the heavy-duty stainless steel clasps are designed to resist rust and withstand harsh weather conditions.
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