Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: How long does the battery last on the RTDEP Foot Warmer? A: The RTDEP Foot Warmer features a 5000mAh high-performance battery, providing up to 8 hours of usage on a single charge. In High Gear, you can expect 3.5 to 5.5 hours of warmth, and in Medium Gear, it lasts approximately 4 to 6 hours.
- Q: What are the heating zones in these heated slippers? A: These heated slippers come with independent double switch controls that allow you to manage two different heating zones separately, providing customized warmth for your feet.
- Q: Are the RTDEP Foot Warmers safe to use? A: Yes, the RTDEP Foot Warmers operate on a low working voltage of 5V, which is much lower than the safe voltage of 36V, ensuring safety from electric shock during use.
- Q: Can I use these slippers outdoors? A: Yes, the RTDEP Foot Warmers are designed with a thickened rubber outsole that makes them firm and suitable for outdoor use, ensuring safe walking in various conditions.
- Q: What materials are used in the construction of these heated slippers? A: The slippers are made with slow rebound memory foam for comfort and a non-slip rubber sole for safety, ensuring both softness and sturdiness.
- Q: Are these heated slippers machine washable? A: It is recommended to avoid machine washing these heated slippers. Instead, clean them gently with a damp cloth to maintain their functionality and prolong their lifespan.
- Q: What is the ideal use case for these heated slippers? A: The RTDEP Foot Warmers are ideal for cold weather, making them perfect for individuals who often feel cold, such as the elderly or those living in colder climates.
- Q: What is included in the purchase of the RTDEP Foot Warmers? A: When you purchase the RTDEP Foot Warmer, you will receive the heated slippers along with the battery and user instructions. A one-year warranty is also included.
- Q: Can I adjust the heating levels? A: Yes, the slippers feature independent up and down switch control, allowing you to choose different heating levels for personalized comfort.
- Q: Is there a return policy if I'm not satisfied with the product? A: Yes, if you have any quality concerns within 60 days of your purchase, you can return the product for a refund or request a replacement.
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