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Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What age is the Oumers Kids Full Face Snorkel Mask suitable for? A: The Oumers Kids Full Face Snorkel Mask is designed for children, typically suitable for ages 4 and up, depending on the size and fit.
- Q: How does the safety free-breathing system work? A: The safety free-breathing system features double air valves that allow kids to breathe naturally while preventing fogging, making it easier and safer for young snorkelers.
- Q: Is the mask comfortable for extended use? A: Yes, the mask is made from medical-grade silica gel, which is soft and designed to minimize pressure on the skin, ensuring comfort during long snorkeling sessions.
- Q: Can I attach a camera to this snorkel mask? A: Yes, the mask includes a detachable camera mount that enables you to easily attach a GoPro or similar camera to capture underwater adventures.
- Q: How does the dry top water blocking system work? A: The dry top water blocking system prevents water from entering the snorkel tube. It includes a special float that seals the top opening when submerged, keeping the mask dry.
- Q: What is the viewing angle of the snorkel mask? A: The Oumers snorkel mask offers a 180° panoramic view, allowing users to see a wide range of underwater scenery while snorkeling.
- Q: Is this snorkel mask suitable for beginners? A: Absolutely, the full face design and easy breathing feature make it beginner-friendly, especially for kids who are new to snorkeling.
- Q: How do I care for and clean the snorkel mask? A: After use, rinse the mask with fresh water to remove salt or chlorine. Allow it to dry completely before storing. Avoid using harsh chemicals.
- Q: Does the mask come in different sizes? A: Yes, the Oumers Kids Full Face Snorkel Mask typically comes in various sizes to accommodate different head sizes for a better fit.
- Q: What should I do if the mask fogs up during use? A: Ensure that the mask fits properly and that the air valves are functioning. You can also apply anti-fog solutions or ensure it's rinsed with fresh water before use.
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