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Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What material is the Whitecap Cabin Door Hook made of? A: The Whitecap Cabin Door Hook is made of polished brass, providing durability and a classic look.
- Q: How long is the Whitecap Cabin Door Hook? A: The Whitecap Cabin Door Hook measures 3 inches in length.
- Q: Is the Whitecap Cabin Door Hook suitable for outdoor use? A: Yes, the polished brass finish is designed to withstand outdoor conditions, making it suitable for deck hardware.
- Q: How do I install the Whitecap Cabin Door Hook? A: Installation typically requires screws (not included). Simply align the hook where desired, mark the screw holes, drill, and secure it with screws.
- Q: Can the Whitecap Cabin Door Hook hold heavy doors? A: The Whitecap Cabin Door Hook is designed to hold standard cabin doors. However, for heavy doors, it's advisable to check weight capacity and ensure proper installation.
- Q: What is the weight of the Whitecap Cabin Door Hook? A: The weight of the Whitecap Cabin Door Hook is lightweight, making it easy to handle and install.
- Q: Does the Whitecap Cabin Door Hook come with a warranty? A: Warranty information may vary, so it’s recommended to check with the retailer or manufacturer for specific warranty details.
- Q: Is this door hook easy to clean and maintain? A: Yes, the polished brass surface can be easily cleaned with a soft cloth and mild cleaner to maintain its shine.
- Q: What type of doors is this hook compatible with? A: The Whitecap Cabin Door Hook is compatible with various door types, including wooden and fiberglass doors.
- Q: Can this hook be used in a marine environment? A: While the polished brass is durable, it's recommended to periodically check for corrosion in marine environments due to saltwater exposure.
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