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Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What is the adjustable length of the Ponydash Jump Rope? A: The Ponydash Jump Rope can be adjusted quickly and easily from 9.6 feet down to your desired length, making it suitable for users of various heights.
- Q: Are the handles of the jump rope comfortable to hold? A: Yes, the jump rope features anti-slip foam grip handles designed to be ergonomic, ensuring a comfortable and secure hold during use.
- Q: Is this jump rope suitable for children? A: Absolutely! The Ponydash Jump Rope is lightweight and safe, making it an ideal choice for kids as well as adults.
- Q: What materials are used in the construction of the jump rope? A: The Ponydash Jump Rope is made from high-quality plastic, ensuring durability and long-lasting performance.
- Q: Can I use this jump rope for different types of workouts? A: Yes, this jump rope is versatile and can be used for various exercises, including cardio, CrossFit, martial arts, and other sports.
- Q: What comes in the package when I order this jump rope? A: The package includes one bright green jump rope, one light orange skipping rope, a carrying bag, and a package case.
- Q: Does the Ponydash Jump Rope come with a warranty? A: Yes, it comes with a warranty that allows for a quick replacement or full refund within six months if there are any quality issues.
- Q: Where can I use the Ponydash Jump Rope? A: The jump rope can be used indoors, at home, in the garden, or at parks, making it suitable for a variety of environments.
- Q: Is the jump rope easy to store or carry? A: Yes, the jump rope comes with a carrying bag, making it convenient to store and transport.
- Q: Can adults use the Ponydash Jump Rope as well? A: Yes, the jump rope is designed for all experience levels, making it suitable for children, teens, and adults.
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