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Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What age group are VELAZZIO Kids Ski Goggles suitable for? A: These ski goggles are designed to generally fit children aged 4 and older, as well as small-faced adults.
- Q: What features do the lenses of VELAZZIO ski goggles offer? A: The goggles feature spherical PC lenses that provide crystal clarity and 100% UV protection, along with anti-fog technology for clear vision.
- Q: Are the VELAZZIO ski goggles compatible with helmets? A: Yes, the strap of the VELAZZIO ski goggles is siliconized and compatible with most helmets, ensuring a secure fit.
- Q: How do the anti-fog features work in these goggles? A: The double-layer design, combined with a high-performance hydrophilic coating and efficient venting, helps maintain cloud-free vision even in challenging weather conditions.
- Q: What materials are used in the construction of these goggles? A: The frame is made from pliable thermoplastic polyurethane (TPU), which is designed to be flexible and safe for kids.
- Q: What additional items are included with the VELAZZIO ski goggles? A: The package includes one pair of VELAZZIO snow goggles and a microfiber goggle pouch for safe storage.
- Q: What is the VLT (Visible Light Transmission) of the lenses? A: The goggles come with blue lenses that have a VLT of 52%, which is suitable for various light conditions on the slopes.
- Q: How should I care for my VELAZZIO ski goggles? A: To care for your goggles, store them in the microfiber pouch when not in use and avoid wiping the lenses with rough materials to prevent scratches.
- Q: What if I have questions or concerns about the product after purchase? A: VELAZZIO offers helpful customer service to address any questions or concerns you might have, ensuring a hassle-free experience.
- Q: Are the VELAZZIO ski goggles suitable for night skiing? A: While the goggles can be used in low-light conditions, they are primarily designed for daytime use. Check the VLT chart for optimal suitability.
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