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Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What is the Hikenture Camping Pillow made of? A: The Hikenture Camping Pillow is made from a combination of durable TPU material for the bladder and a soft, breathable cotton outer cover for comfort.
- Q: How do I clean the removable cover of the camping pillow? A: The cover of the Hikenture Camping Pillow is washable and can be easily removed for cleaning, ensuring hygiene during your travels.
- Q: What is the weight of the Hikenture Camping Pillow? A: The Hikenture Camping Pillow is designed to be ultralight and packs down to the size of a soda can, making it convenient for travel.
- Q: Can the firmness of the pillow be adjusted? A: Yes, the firmness of the Hikenture Camping Pillow can be adjusted using a valve to suit your personal comfort preferences.
- Q: Is this pillow suitable for side sleepers? A: Yes, the ergonomic design of the Hikenture Camping Pillow provides sufficient neck support, making it suitable for both back and side sleepers.
- Q: How quickly can I inflate and deflate the pillow? A: The Hikenture Camping Pillow features a unique one-click valve that allows for quick inflation in just a few breaths and easy deflation in seconds.
- Q: Does the pillow help alleviate back pain? A: Yes, the ergonomic design of the Hikenture Camping Pillow also serves as a lumbar pillow, helping to alleviate back pain during travel.
- Q: Is the pillow good for camping and hiking? A: Absolutely, the Hikenture Camping Pillow is ideal for camping, hiking, and backpacking due to its lightweight and compact design.
- Q: What are the dimensions of the Hikenture Camping Pillow? A: The dimensions of the Hikenture Camping Pillow are designed to provide optimal comfort while being portable, but specific measurements are not provided. It packs down small for convenience.
- Q: Does the pillow come with a satisfaction guarantee? A: Yes, Hikenture offers a 100% satisfaction guarantee, ensuring that if the pillow does not meet your expectations, you can receive support.
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