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Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What materials is the Hikenture Ultralight Inflatable Pillow made of? A: The Hikenture Ultralight Inflatable Pillow is made from a combination of thickened TPU material for the bladder and a breathable cotton outer surface with an inner woven polyester layer.
- Q: Is the cover of the pillow removable and washable? A: Yes, the pillow features a removable and washable cover, making it easy to maintain hygiene during travel.
- Q: How does the adjustable firmness feature work? A: The pillow includes a valve that allows you to adjust the firmness according to your preference by inflating or deflating the pillow.
- Q: Can this pillow be used for lumbar support? A: Yes, the ergonomic design of the pillow allows it to be used as a lumbar support pillow, helping to alleviate back pain during long periods of travel or work.
- Q: How quickly can I inflate and deflate the pillow? A: The pillow can be fully inflated in just a few breaths using the unique one-click valve, and it deflates in seconds with the same button.
- Q: What is the size and weight of the pillow when packed? A: When packed, the Hikenture pillow is compact and lightweight, reducing down to the size of a soda can for easy transport.
- Q: Is this pillow suitable for both back and side sleepers? A: Yes, the pillow's enhanced height and ergonomic design provide adequate neck support for both back and side sleepers.
- Q: Does the pillow make noise when turning over? A: The inner woven polyester layer is designed to reduce annoying noise while turning over, ensuring a more restful sleep.
- Q: Is there a satisfaction guarantee with this pillow? A: Yes, Hikenture offers a 100% satisfaction guarantee, ensuring that if the pillow does not meet your expectations, you can receive a refund.
- Q: What activities is this pillow recommended for? A: This pillow is ideal for camping, hiking, backpacking, and travel, providing comfort and support wherever you go.
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