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Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What is the maximum weight capacity of the UMAY Fitness P1 Walking Pad? A: The UMAY Fitness P1 Walking Pad can support a maximum weight capacity of up to 220 pounds.
- Q: How does the brushless motor contribute to the treadmill's performance? A: The brushless motor operates quietly and consumes 25% less energy than traditional brushed motors, providing a more peaceful workout environment.
- Q: Can I use the treadmill under a desk? A: Yes, the compact design of the UMAY Fitness P1 Walking Pad makes it suitable for use under most desks.
- Q: What are the dimensions of the running belt? A: The running belt measures 15 inches in width, providing ample space for a comfortable walking or running experience.
- Q: Is assembly required for this treadmill? A: No assembly is required; the treadmill comes fully assembled and ready to use out of the box.
- Q: How do I control the treadmill? A: You can control the treadmill using a wireless remote or the SPAX app, which allows you to start, stop, and adjust speed.
- Q: What is the lifespan of the running belt? A: The running belt features a 7-layer anti-slip design, which extends its lifespan by 1.5 times compared to regular models.
- Q: Is this treadmill suitable for small spaces? A: Yes, with a thickness of only 1.6 inches and a footprint of 0.68 square feet, it is ideal for small living spaces.
- Q: What safety features does the treadmill have? A: The treadmill has a grass-textured surface on the running belt for enhanced grip and stability, ensuring a safer workout experience.
- Q: Can I track my workout data with this treadmill? A: Yes, the SPAX app allows you to track your workout data and progress, helping you achieve your fitness goals.
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