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Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What are the dimensions of the CUESOUL Heavy Duty Darts Mat? A: The CUESOUL Heavy Duty Darts Mat measures 305cm (10ft) in length and 70cm (2ft 3-1/2") in width.
- Q: What material is the darts mat made from? A: The darts mat is made from crystal velvet fabric, providing a soft and durable surface.
- Q: Is the darts mat suitable for both soft tip and steel tip darts? A: Yes, the CUESOUL darts mat includes both official soft tip and steel tip throwlines.
- Q: How does the non-slip feature work on this mat? A: The mat features a latex rubber dot underlay on the full backside, offering maximum non-slip effect to keep it securely in place.
- Q: Can I use the darts mat for tournaments? A: Yes, this non-slip dart mat is ideal for both home use and official dart tournaments.
- Q: Is the darts mat easy to store? A: Yes, the mat is lightweight and can be easily rolled up for convenient storage when not in use.
- Q: Will the darts mat protect my floors? A: Yes, the mat helps keep your floors free from scuffs and damage while providing a designated throw distance.
- Q: How do I clean the darts mat? A: To clean the mat, simply wipe it down with a damp cloth. Avoid using harsh chemicals that could damage the fabric.
- Q: Does the mat have any design features? A: Yes, the mat has a distinctive and cool design that adds a stylish touch to your dart setup.
- Q: What brand is the darts mat from? A: The darts mat is from CUESOUL, a brand known for its professional and creative darts accessories.
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