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custom Sizes take 2 to 3 business days to manufacture
Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What are the dimensions of the ColourTree Fence Screen? A: The ColourTree Fence Screen measures 8 feet in height and 174 feet in length, with an actual height of 7 feet 9 inches.
- Q: What material is the fence screen made of? A: The fence screen is made of 170 GSM 100% virgin (non-recycled) HDPE material, designed for durability and UV resistance.
- Q: How much privacy does the fence screen provide? A: The ColourTree Fence Screen offers approximately 90% visibility blockage, making it an effective solution for privacy.
- Q: Is the fence screen easy to install? A: Yes, the fence screen comes with stainless grommets placed evenly along the edges, which facilitates easy installation using zip ties.
- Q: Does the product come with a warranty? A: Yes, the ColourTree Fence Screen comes with a limited 3-year warranty under normal usage and weather conditions.
- Q: Can the fence screen be used for purposes other than privacy? A: Yes, it can be used as a shade solution, for wind blocking in nursery areas, or even as a blackhouse covering for garden plants.
- Q: How does this product hold up in windy conditions? A: The screen features reinforced binding along the edges and multiple grommets that help it withstand wind conditions.
- Q: What maintenance is required for the ColourTree Fence Screen? A: The fence screen is designed to be low maintenance, as it is resistant to both UV and water, requiring no special care.
- Q: How long does it take to receive a customized size? A: Custom sizes typically take 2 to 3 business days to manufacture.
- Q: Can I use this screen around a swimming pool? A: Yes, the ColourTree Fence Screen is suitable for use around swimming pools as a privacy barrier.
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