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Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What are the key features of Synergy Men's EpicSpeed Shorts? A: The Synergy Men's EpicSpeed Shorts feature a high-performance 5-panel contour design, 4mm and 3mm panels for superior performance, and a heavy-duty drawstring waist for comfort. They are made from premium SyPrene and Yamamoto limestone neoprene, offering exceptional flexibility and minimizing chafing.
- Q: Are these shorts suitable for all levels of athletes? A: Yes, the Synergy Men's EpicSpeed Shorts are suitable for all levels and are USAT, WTC, Xterra, and Ironman approved, making them a versatile choice for both beginners and experienced athletes.
- Q: How do I care for my EpicSpeed Shorts? A: To care for your EpicSpeed Shorts, rinse them with fresh water after use, avoid exposing them to direct sunlight for prolonged periods, and store them in a cool, dry place. Hand wash with mild soap if necessary.
- Q: Can the EpicSpeed Shorts be worn alone? A: Yes, the EpicSpeed Shorts can be worn alone or paired with the EpicSpeed Vest or Full Sleeve top, providing versatility in your swim gear.
- Q: What is the warranty policy for the EpicSpeed Shorts? A: The Synergy Men's EpicSpeed Shorts come with a 1-year warranty. It is important to register the product, as the warranty is only applicable to the original owner of a new wetsuit purchased from Synergy Wetsuits.
- Q: What sizes are available for the EpicSpeed Shorts? A: The Synergy Men's EpicSpeed Shorts are available in multiple sizes, including Small. Please refer to the size chart provided by the manufacturer for the best fit.
- Q: Do these shorts provide good buoyancy? A: While the EpicSpeed Shorts are designed for performance and comfort, they are not a substitute for a pull buoy. They do not provide the same level of buoyancy but offer a streamlined fit for enhanced swimming efficiency.
- Q: What materials are used in the construction of these shorts? A: The EpicSpeed Shorts are made from high-quality SyPrene and Yamamoto limestone neoprene, which are known for their durability, flexibility, and comfort.
- Q: Are these shorts suitable for use in warm water? A: Yes, the EpicSpeed Shorts are designed for various water temperatures, making them suitable for warm water swimming as they provide comfort without excessive insulation.
- Q: How do the EpicSpeed Shorts enhance performance during swimming? A: The combination of 4-way stretch material, contour design, and minimal chafing features in the EpicSpeed Shorts allows for greater freedom of movement and reduced drag in the water, thereby enhancing overall swimming performance.
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