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Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What age group are COOLOO Kids Swim Goggles suitable for? A: COOLOO Kids Swim Goggles are designed for children and teens, making them ideal for ages 3 and up.
- Q: Are these swim goggles adjustable? A: Yes, the COOLOO Kids Swim Goggles feature an adjustable strap that allows for a comfortable and secure fit for different head sizes.
- Q: What materials are used in COOLOO Kids Swim Goggles? A: The goggles are made with high-quality silicone and polycarbonate materials, ensuring durability and comfort during use.
- Q: Do these goggles provide UV protection? A: Yes, COOLOO Kids Swim Goggles are designed to offer UV protection, helping to shield young eyes from harmful sun rays while swimming.
- Q: Can these goggles be used for competitive swimming? A: While COOLOO Kids Swim Goggles are primarily designed for recreational swimming, they can be used for light competitive swimming, though they may not have advanced features found in professional swim goggles.
- Q: Are the lenses of the goggles anti-fog? A: Yes, the lenses are treated with an anti-fog coating to help maintain clear vision while swimming.
- Q: How do I clean and care for the goggles? A: To clean COOLOO Kids Swim Goggles, rinse them in fresh water after each use and avoid using harsh chemicals. Store them in a cool, dry place to maintain their condition.
- Q: Do these goggles come with a warranty? A: COOLOO typically offers a limited warranty on their products. Please check the packaging or the manufacturer's website for specific warranty details.
- Q: Are these goggles suitable for use in saltwater pools? A: Yes, COOLOO Kids Swim Goggles can be used in saltwater pools, but it's important to rinse them with fresh water after use to prevent damage.
- Q: What colors are available for the COOLOO Kids Swim Goggles? A: COOLOO Kids Swim Goggles are available in various colors, including bright and fun designs that appeal to children.
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