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Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What age group are the VETOKY Kids Swim Goggles suitable for? A: The VETOKY Kids Swim Goggles are designed for children and youth ages 3-12.
- Q: Do these swim goggles prevent fogging? A: Yes, these swim goggles feature an anti-fog coating on the inner surfaces of the lenses, enhancing visibility while swimming.
- Q: Are these goggles leak-proof? A: The goggles are designed with an ergonomic fit and high-quality silicone material to minimize leakage, ensuring a comfortable experience.
- Q: How do I adjust the strap for a better fit? A: The strap on these goggles is easy to adjust to different sizes, and it includes a quick release clasp for convenience.
- Q: What kind of UV protection do these goggles offer? A: The goggles are coated with a high-tech mirror finish that provides advanced UV protection to shield your eyes from harmful rays.
- Q: Are the materials used in the goggles safe for kids? A: Yes, the goggles are made from high-quality silicone that is safe and designed specifically for children's comfort.
- Q: Can these goggles be used for outdoor swimming? A: Absolutely, the goggles are suitable for outdoor swimming and provide UV protection, making them ideal for sunny conditions.
- Q: How can I clean and maintain these goggles? A: To maintain the goggles, rinse them with fresh water after each use and store them in a cool, dry place to prolong their lifespan.
- Q: What colors do the VETOKY Kids Swim Goggles come in? A: The goggles are available in a pack featuring blue and green colors.
- Q: Do these goggles come with a warranty or guarantee? A: Please check with the retailer for specific warranty details, as they may vary by seller.
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