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Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What age group are the Water Space Swim Goggles suitable for? A: These swim goggles are designed for kids and youth aged 3 to 14 years, making them suitable for a wide range of children.
- Q: Are the lenses of the goggles safe for kids? A: Yes, the goggles feature polycarbonate lenses that are shatter-resistant and provide good impact resistance, ensuring safety for children's eyes.
- Q: Do these goggles fog up during use? A: No, the lenses have an anti-fog treatment that helps prevent fogging, allowing for a clear view underwater.
- Q: Can these goggles protect against UV rays? A: Yes, the goggles have an anti-UV treatment to protect children's eyes from harmful UV rays while swimming outdoors.
- Q: How do I adjust the strap for a comfortable fit? A: The goggles come with Speed-Fit clips that allow for quick adjustments to the strap length, ensuring a secure and comfortable fit for your child.
- Q: Are the goggles comfortable for extended wear? A: Yes, the goggles feature a premium silicone skirt that provides a soft and comfortable fit, reducing pressure and preventing headaches during use.
- Q: What is the purpose of the 3D soft nose cover? A: The 3D soft nose cover design allows space for nose clips and helps children feel more comfortable underwater, aiding in building confidence.
- Q: Are the goggles suitable for different hairstyles? A: Yes, the strap design minimizes pulling on hair, making the goggles suitable for various hairstyles while remaining secure on the head.
- Q: Can these goggles be used for competitive swimming? A: While they are designed for recreational use, the features like panoramic view and secure fit can also be beneficial for competitive swimming at a beginner level.
- Q: How should I care for the goggles to ensure longevity? A: To care for the goggles, rinse them with fresh water after each use, avoid exposure to direct sunlight when not in use, and store them in a cool, dry place.
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